Returns & Exchanges

At K9 Ballistics®, we stand by the durability and quality of our gear, offering a 30-day window for returns and exchanges on all items in original condition. We want to ensure both you and your dog are completely satisfied with every purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is free of pet hair or debris.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by the portal and drop off the package at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.