Frequently Asked Questions
Everything you need to know about our durable K9 gear.
What makes K9 Ballistics® products more durable than standard pet gear?
We utilize proprietary ballistic-grade nylon and reinforced stitching techniques designed to withstand the wear and tear of active dogs, ensuring long-lasting performance and style.
How do I determine the correct size for my dog?
Please refer to our comprehensive Size Guide located on each product page. We recommend measuring your dog's neck and chest circumference to ensure a perfect fit.
What is your return policy for K9 Ballistics® apparel and accessories?
We offer a 30-day return window for items in original, unworn condition. Please note that for hygiene reasons, items with excessive pet hair or odors may not be eligible for a full refund.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 3-7 business days.
Are your products machine washable?
Yes, most of our gear is machine washable. We recommend using a cold, gentle cycle and hanging the items to dry to maintain the integrity of the ballistic fibers.
Do you offer a warranty on your chew-proof products?
Select products are covered by our Chew-Proof Guarantee. If your dog manages to damage the item within the first 120 days, we provide a one-time store credit for a replacement.